Papercups: a free alternative to Intercom, Zendesk, and Drift

Papercups: a free alternative to Intercom, Zendesk, and Drift

In today's competitive business landscape, delivering exceptional customer experience is paramount. However, the cost and complexity of popular customer service solutions like Drift, Zendesk, and Intercom can be overwhelming, especially for small businesses and startups. But fear not!

Enter Papercups, a game-changing free and open-source alternative that empowers you to provide top-notch support and engagement to your customers.

In this article, we will explore the key features and benefits of Papercups and how it can transform your customer experience strategy.

What is Papercups?

Papercups is a powerful platform designed to enhance customer experience and communication. With Papercups, you can bid farewell to expensive subscriptions and enjoy a free alternative to Drift, Zendesk, and Intercom. It provides a comprehensive set of tools and features to streamline customer support, engage with users, and build meaningful relationships.

You can add it to your websites with a simple HTML code to embed or use the React package.

Interface, Tags, Notes, and Teams

Papercups offers an intuitive and user-friendly interface that makes it easy to manage your customer interactions.

With the ability to tag conversations and add notes, you can keep track of important details and collaborate effectively within your team.

The team management feature enables you to assign roles and permissions, ensuring seamless coordination and efficient customer service delivery.

Communication Channels & Integration

One of the standout features of Papercups is its ability to seamlessly integrate with various communication channels, enabling you to meet your customers wherever they are. Whether it's your website, mobile app, or other platforms, Papercups ensures consistent and convenient communication. With just a few simple steps, you can easily set up and connect Papercups to your preferred channels, allowing your customers to reach out to you effortlessly.

Papercups supports popular channels such as live chat, email, SMS (Twilio) and even Slack messaging platforms. This flexibility allows you to engage with your customers in real-time, providing instant assistance and resolving their queries promptly.

Furthermore, Papercups understands the importance of integrating with your existing tools and workflows. With its wide range of integrations, you can connect Papercups seamlessly with your CRM system, help desk software, or any other business applications you rely on.

This integration capability eliminates the need for manual data transfer and ensures that your customer interactions are synchronized across your entire ecosystem.

Developer Features

Papercups caters not only to customer service teams but also to developers. It offers a range of developer features that enhance the platform's flexibility and integration capabilities. Developers can leverage Papercups' API key, webhooks, and extensive documentation to customize and integrate the solution seamlessly into their existing systems. The platform's developer-friendly approach opens up a world of possibilities for enhancing your customer experience ecosystem.


In the era of customer-centricity, providing exceptional support and engagement is crucial for business success. Papercups empowers you with a free and powerful alternative to Drift, Zendesk, and Intercom, enabling you to deliver top-notch customer experiences without breaking the bank. With its intuitive interface, tagging and note features, developer-friendly capabilities, and comprehensive platform overview, Papercups is the solution you've been waiting for. Embrace Papercups today and unlock a new level of customer satisfaction and business growth.

Remember, the customer experience revolution starts with Papercups!

Curious to see Papercups in action? We invite you to watch our comprehensive platform overview video.

In this video, we walk you through the core functionalities, demonstrate how to set up communication channels, customize the widget design, and explore the various features that Papercups has to offer. It's the perfect resource to get a firsthand look at how Papercups can revolutionize your customer support and engagement strategies.