Customer Support - Elestio blog

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Customer Support

A collection of 2 posts

Why Businesses Are Switching from Zendesk to Zammad (And Saving Thousands)

Why Businesses Are Switching from Zendesk to Zammad (And Saving Thousands)

If you've ever watched your Zendesk bill climb higher each time you add a new support agent, you're not alone. Customer service software has become one of the most expensive line items for growing businesses, and many teams are starting to question whether they're

Chatwoot + Webhooks: Build Custom Chatbots and Integrate with Your CRM

Chatwoot + Webhooks: Build Custom Chatbots and Integrate with Your CRM

Customer support platforms are usually closed boxes. Messages come in, agents respond, tickets get closed. But what if you need to sync conversations to your CRM? Or trigger automated responses based on customer data? Or route tickets based on custom business logic? Chatwoot solves this with webhooks and a comprehensive